0 Replies Latest reply on Dec 7, 2018 5:56 PM by Cymatikana

    NUC6CAYH freezes. Mouse pointer frozen. No keyboard response.

    Cymatikana

      I have one that I installed Windows 10 1809 Pro 64bit edition 6 hours ago.

       

      RAM: Samsung M471B5173EB0-YK0 (1.35v, 1600Mhz, 4GB)

       

      HD: Adata Su655 240GB SSD

       

      BIOS updated to AY0057 (latest as of 11/05/2018)

       

      Vanilla Windows install and nothing else.

       

      I came back to the computer after 4 hours and the mouse pointer is frozen on the screen and the keyboard unresponsive.

       

      I currently went into BIOS and disabled Enhanced Intel Speed Step Technology.

       

      Single HDMI monitor

       

      Generic KB and Mouse

       

      Hardwired Ethernet