This message was posted on behalf of Intel Corporation
Thank you for posting on the Intel ® communities.
First, we will need more information of your system in order to assist you in the best way. Please provide me with an System Support Utility report, this report can be generated from our tool, you can refer to the link below so you can download it:
Make sure to attach the created report to this thread.
Also, to better assist you with your request, I will need to check some information about your computer. Please follow these steps:
1. In the keyboard, press WinLogo key + R.
2. In the Run box please type dxdiag and hit Enter.
3. Click on Save All Information (save it in your desktop).
4. Attach the report to this thread.
Intel Customer Support Technician
Under Contract to Intel Corporation