4 Replies Latest reply on Dec 6, 2018 1:16 PM by Intel Corporation

    XTU won't install

    stevie01228

      Hi I recently bought this laptop and I wanted to clock my CPU processor, but the software won't download. I have Intel Core i5 8250U

        • 1. Re: XTU won't install
          stevie01228

          I also had this pop up in the notepad

           

          [2B50:2858][2018-11-27T20:09:10]i001: Burn v3.11.1.2318, Windows v10.0 (Build 17134: Service Pack 0), path: C:\Users\Extre\AppData\Local\Temp\{18CC3305-3294-4CB3-A05B-E55B8B25A16A}\.cr\XTUSetup.exe

          [2B50:2858][2018-11-27T20:09:10]i000: Initializing string variable 'RemoveAllDataCheckboxValue' to value '[RemoveAllDataCheckbox]'

          [2B50:2858][2018-11-27T20:09:10]i009: Command Line: '-burn.clean.room=C:\Users\Extre\Downloads\XTUSetup.exe -burn.filehandle.attached=596 -burn.filehandle.self=604'

          [2B50:2858][2018-11-27T20:09:10]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Extre\Downloads\XTUSetup.exe'

          [2B50:2858][2018-11-27T20:09:10]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\Extre\Downloads\'

          [2B50:2858][2018-11-27T20:09:10]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Extre\AppData\Local\Temp\Intel_Extreme_Tuning_Utility_20181127200910.log'

          [2B50:2858][2018-11-27T20:09:10]i052: Condition 'VersionNT >= v6.1' evaluates to true.

          [2B50:2858][2018-11-27T20:09:10]i000: Setting string variable 'WixBundleName' to value 'Intel Extreme Tuning Utility'

          [2B50:2858][2018-11-27T20:09:10]i000: Setting string variable 'WixBundleManufacturer' to value 'Intel Corporation'

          [2B50:06E8][2018-11-27T20:09:10]i000: Setting version variable 'WixBundleFileVersion' to value '6.4.1.25'

          [2B50:2858][2018-11-27T20:09:10]i100: Detect begin, 3 packages

          [2B50:2858][2018-11-27T20:09:10]i101: Detected package: SSCERuntime_x86_ENU.msi, state: Absent, cached: None

          [2B50:2858][2018-11-27T20:09:10]i101: Detected package: SSCERuntime_x64_ENU.msi, state: Present, cached: None

          [2B50:2858][2018-11-27T20:09:10]i101: Detected package: XTUInstaller.msi, state: Absent, cached: None

          [2B50:2858][2018-11-27T20:09:10]i199: Detect complete, result: 0x0

          [2B50:06E8][2018-11-27T20:09:14]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1

          [2B50:2858][2018-11-27T20:09:14]i200: Plan begin, 3 packages, action: Install

          [2B50:2858][2018-11-27T20:09:14]i052: Condition 'NOT VersionNT64' evaluates to false.

          [2B50:2858][2018-11-27T20:09:14]i052: Condition 'VersionNT64' evaluates to true.

          [2B50:2858][2018-11-27T20:09:14]i000: Setting string variable 'WixBundleRollbackLog_XTUInstaller.msi' to value 'C:\Users\Extre\AppData\Local\Temp\Intel_Extreme_Tuning_Utility_20181127200910_000_XTUInstaller.msi_rollback.log'

          [2B50:2858][2018-11-27T20:09:14]i000: Setting string variable 'WixBundleLog_XTUInstaller.msi' to value 'C:\Users\Extre\AppData\Local\Temp\Intel_Extreme_Tuning_Utility_20181127200910_000_XTUInstaller.msi.log'

          [2B50:2858][2018-11-27T20:09:14]i201: Planned package: SSCERuntime_x86_ENU.msi, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

          [2B50:2858][2018-11-27T20:09:14]i201: Planned package: SSCERuntime_x64_ENU.msi, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: Register

          [2B50:2858][2018-11-27T20:09:14]i201: Planned package: XTUInstaller.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

          [2B50:2858][2018-11-27T20:09:14]i299: Plan complete, result: 0x0

          [2B50:2858][2018-11-27T20:09:14]i300: Apply begin

          [2B50:2858][2018-11-27T20:09:14]i010: Launching elevated engine process.

          [2B50:2858][2018-11-27T20:09:16]i011: Launched elevated engine process.

          [2B50:2858][2018-11-27T20:09:16]i012: Connected to elevated engine.

          [0E48:266C][2018-11-27T20:09:16]i358: Pausing automatic updates.

          [0E48:266C][2018-11-27T20:09:16]i359: Paused automatic updates.

          [0E48:266C][2018-11-27T20:09:16]i360: Creating a system restore point.

          [0E48:266C][2018-11-27T20:09:16]i361: Created a system restore point.

          [0E48:266C][2018-11-27T20:09:16]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{6a0def1c-f6f2-4a5d-81f6-a1b858352c8b}, options: 0x7, disable resume: No

          [0E48:266C][2018-11-27T20:09:16]i000: Caching bundle from: 'C:\Users\Extre\AppData\Local\Temp\{FE2AE47D-8312-4D16-9531-0560D2C5140D}\.be\XTUSetup.exe' to: 'C:\ProgramData\Package Cache\{6a0def1c-f6f2-4a5d-81f6-a1b858352c8b}\XTUSetup.exe'

          [0E48:266C][2018-11-27T20:09:16]i320: Registering bundle dependency provider: {6a0def1c-f6f2-4a5d-81f6-a1b858352c8b}, version: 6.4.1.25

          [0E48:266C][2018-11-27T20:09:16]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{6a0def1c-f6f2-4a5d-81f6-a1b858352c8b}, resume: Active, restart initiated: No, disable resume: No

          [0E48:0064][2018-11-27T20:09:17]i305: Verified acquired payload: XTUInstaller.msi at path: C:\ProgramData\Package Cache\.unverified\XTUInstaller.msi, moving to: C:\ProgramData\Package Cache\{275588D7-6C9D-4FB0-BBAE-2FA3F7C2DADB}v6.4.1.25\XTUInstaller.msi.

          [0E48:266C][2018-11-27T20:09:17]i323: Registering package dependency provider: {FAF57A91-58B3-490C-9D0C-66337DAD3F11}, version: 4.0.8854.1, package: SSCERuntime_x64_ENU.msi

          [0E48:266C][2018-11-27T20:09:17]i325: Registering dependency: {6a0def1c-f6f2-4a5d-81f6-a1b858352c8b} on package provider: {FAF57A91-58B3-490C-9D0C-66337DAD3F11}, package: SSCERuntime_x64_ENU.msi

          [0E48:266C][2018-11-27T20:09:17]i323: Registering package dependency provider: {275588D7-6C9D-4FB0-BBAE-2FA3F7C2DADB}, version: 6.4.1.25, package: XTUInstaller.msi

          [0E48:266C][2018-11-27T20:09:17]i301: Applying execute package: XTUInstaller.msi, action: Install, path: C:\ProgramData\Package Cache\{275588D7-6C9D-4FB0-BBAE-2FA3F7C2DADB}v6.4.1.25\XTUInstaller.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" REMOVEALLAPPDATA=""'

          [0E48:266C][2018-11-27T20:09:20]e000: Error 0x80070643: Failed to install MSI package.

          [0E48:266C][2018-11-27T20:09:20]e000: Error 0x80070643: Failed to execute MSI package.

          [2B50:2858][2018-11-27T20:09:20]e000: Error 0x80070643: Failed to configure per-machine MSI package.

          [2B50:2858][2018-11-27T20:09:20]i319: Applied execute package: XTUInstaller.msi, result: 0x80070643, restart: None

          [2B50:2858][2018-11-27T20:09:20]e000: Error 0x80070643: Failed to execute MSI package.

          [0E48:266C][2018-11-27T20:09:20]i318: Skipped rollback of package: XTUInstaller.msi, action: Uninstall, already: Absent

          [2B50:2858][2018-11-27T20:09:20]i319: Applied rollback package: XTUInstaller.msi, result: 0x0, restart: None

          [0E48:266C][2018-11-27T20:09:20]i329: Removed package dependency provider: {275588D7-6C9D-4FB0-BBAE-2FA3F7C2DADB}, package: XTUInstaller.msi

          [0E48:266C][2018-11-27T20:09:20]i351: Removing cached package: XTUInstaller.msi, from path: C:\ProgramData\Package Cache\{275588D7-6C9D-4FB0-BBAE-2FA3F7C2DADB}v6.4.1.25\

          [0E48:266C][2018-11-27T20:09:20]i326: Removed dependency: {6a0def1c-f6f2-4a5d-81f6-a1b858352c8b} on package provider: {FAF57A91-58B3-490C-9D0C-66337DAD3F11}, package SSCERuntime_x64_ENU.msi

          [0E48:266C][2018-11-27T20:09:20]i329: Removed package dependency provider: {FAF57A91-58B3-490C-9D0C-66337DAD3F11}, package: SSCERuntime_x64_ENU.msi

          [0E48:266C][2018-11-27T20:09:20]i329: Removed package dependency provider: {973805E6-9CDB-43F8-A14E-2161532B56A7}, package: SSCERuntime_x86_ENU.msi

          [0E48:266C][2018-11-27T20:09:20]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{6a0def1c-f6f2-4a5d-81f6-a1b858352c8b}, resume: None, restart: None, disable resume: No

          [0E48:266C][2018-11-27T20:09:20]i330: Removed bundle dependency provider: {6a0def1c-f6f2-4a5d-81f6-a1b858352c8b}

          [0E48:266C][2018-11-27T20:09:20]i352: Removing cached bundle: {6a0def1c-f6f2-4a5d-81f6-a1b858352c8b}, from path: C:\ProgramData\Package Cache\{6a0def1c-f6f2-4a5d-81f6-a1b858352c8b}\

          [0E48:266C][2018-11-27T20:09:20]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{6a0def1c-f6f2-4a5d-81f6-a1b858352c8b}, resume: None, restart initiated: No, disable resume: No

          [2B50:2858][2018-11-27T20:09:20]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No

          • 2. Re: XTU won't install
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello stevie01228,

             

            Thank you for joining this Intel Community.

             

            Based on the Release Notes, your processor is not supported by this tool. However, we will validate this information in order to address this installation failure as soon as possible.

             

            Wanner G.
            Intel Customer Support Technician
            Under Contract to Intel Corporation

            • 3. Re: XTU won't install
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello stevie01228,

              We would like to take a look at your system configuration. 

              Please run the Intel® System Support Utility and attach the report to this thread.

              1.Download the Intel® System Support Utility and save the application to your system.
              https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600
              2.Open the application and click Scan to see system and device information. The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says summary to change to Detailed View.
              3.To save your scan, click Next and click Save. You can save the file to any accessible location on your computer.

              To attach a file, you must click “Use Advanced Editor” on the upper right hand corner of the response box, then the “attach” option will appear on the bottom right hand corner of the response box.

              Wanner G.
              Intel Customer Support Technician
              Under Contract to Intel Corporation

              • 4. Re: XTU won't install
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello stevie01228,

                If you are still having issues installing this tool, we will be glad to do further research about it.

                Wanner G.
                Intel Customer Support Technician
                Under Contract to Intel Corporation