3 Replies Latest reply on Dec 5, 2018 12:25 PM by Intel Corporation

    Wrong Driver Version

    Quelijah

      Hi all,
      I have a question about my installed driver because the driver version of my driver is different from the version on website as the driver from the website is 25.20.14007.2052 but the version that gets installed is 25.20.14007.1000. I am using my HP Spectre x360 15t, and the specs are as follows:

      Windows 10x64 bit

      Intel Core i7-8705G CPU @3.10GHz

      Intel HD Graphics 630

      Radeon RX Vega M GL Graphics

       

       

      Thanks to all.

        • 1. Re: Wrong Driver Version
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Quelijah,
          Thank you for contacting our Intel ® communities.
          The reason why the driver versions are different is because we supply generic versions of graphics drivers for general purposes. Computer manufacturers such as HP* might have changed the features, incorporated customizations, or made other changes to the graphics driver software or software packaging that they provide. To avoid potential installation incompatibilities, we recommend that you check first with your computer manufacturer and use the driver software provided by them.
          In order to assist you and to have a better insight into your system, please provide me with the .txt file that the System Support Utility will generate. To attach a file, you must click the “Attach” option on the bottom right-hand corner of the response box.
          I hope to hear from you soon.
          Regards,
          Diego S.
          Intel (R) Customer Support Technician
          Under Contract to Intel (R) Corporation
           

          • 2. Re: Wrong Driver Version
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello Quelijah,
            We just wanted to check if you still need help.
            Please don’t hesitate on replying.
            Regards,
            Diego S.
            Intel (R) Customer Support Technician
            Under Contract to Intel (R) Corporation
             

            • 3. Re: Wrong Driver Version
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello Quelijah,

              We just wanted to double check if you still need further assistance.
              Please don’t hesitate on contacting us back.

               

              I hope to hear from you soon.

               

              Regards,
              Diego S.
              Intel (R) Customer Support Technician
              Under Contract to Intel (R) Corporation