0 Replies Latest reply on Oct 2, 2018 5:48 PM by Ronald_Intel

    Action needed before updating to Windows® 10 October 2018 Update (version 1809)

    Ronald_Intel

      Windows® 10 October 2018 Update may be blocked due to issues seen with Intel® Display Audio Driver versions 10.25.0.3 through 10.25.0.8 that may result in excessive processor demand and reduced battery life. A fix for these issues is already included in Intel® Display Audio Driver version 10.25.0.10, which is bundled with Intel® Graphics Driver version 24.20.100.6286 and newer. Intel strongly recommends that all users with 6th Generation (codenamed Skylake) or newer processors confirm that Intel® Graphics Driver version 24.20.100.6286 or newer is installed on their computers before attempting to update to Windows® 10 October 2018 Update.

       

      Refer to the article how to Identify the Intel® Graphics Driver that is installed on your computer

       

      Note: Intel supplies generic versions of Graphics drivers for general purposes. However, most computer manufacturers incorporate customizations or make other changes to the Intel Graphics Driver software to optimize performance for their systems. We recommend that you check first with your computer manufacturer and use the driver software that they provide. Intel provides a list of links to the driver update pages of many computer manufacturers here.

       

      If you need additional assistance, contact Intel Customer Support.

       

      How to Identify Intel® Display Audio Driver Version

      Even though the Intel® Display Audio Driver comes bundled with the Intel® Graphics Driver, you can still identify the Intel® Display Audio Driver version that is installed on your computer with the following steps:

       

      1. Right-click on the Windows Start button.

      2. Click on 'Device Manager'.

       

      3. Click on 'Sound, video and game controllers'.

      4. Right-click on 'Intel(R) Display Audio' and select Properties.

      5. Click on the 'Driver' tab.

       

       

      If the version showing in this screen is 10.25.0.3 through 10.25.0.8 then you need to update the Intel® Graphics Driver version to version 24.20.100.6286 or newer so you get version 10.25.0.10