4 Replies Latest reply on Oct 15, 2018 4:47 PM by Intel Corporation

    Issue with the HP Spectre x360 15-ch006nf - and Radeon RX Vega M GL Graphics

    Tanis34

      Hi,

       

      I'm from France, and i have an issue with my laptop, when i'm using my laptop for games like : Diablo 3, World Of Warcraft.... or every software using 3D engine....

       

      The issue : Windows stop a few minutes after using it with games, with this error : VIDEO_TDR_FAILURE : atikmpag.sys

       

       

      Here what i have tried to solve :

       

      1 - HP TEST

       

      2 - DRIVERS UPDATE :

      Radeon™ RX Vega M Graphics

      Version: 18.9.1 (Latest)

       

       

      3 - I tried to reduce the graphics on every games, and still the same.

       

      I know is not a gaming laptop, but event i could'nt use it at full graphics in games, it should'nt stop like the, at the best laging but not crash ??? don't you think?

      They say with this graphic card it's an card like the GeForcre 1050 so it can handle some gaming without craching, right?

       

      What can i do ?

       

      4 - I tried to contact HP SUPPORT but tey say it's normal because is not a gaming laptop...

       

      Please help me...

       

      Best Regards

       

      Tanis