5 Replies Latest reply on Oct 11, 2018 1:28 AM by danone

    Windows 2012 r2 crashes

    danone

      Windows crashes by itself once or twice a week since I implemented  VROC.  Microsoft doesn't have hotfix yet. Does Intel have something to fix this problem ?


      0x000000d1 DRIVER_IRQL_NOT_LESS_OR_EQUAL  iaVroc.sys

       

       


      https://support.microsoft.com/en-us/help/2916984/stop-error-0x000000d1-and-windows-server-2012-runs-a-bugcheck-when-you

       

      • Motherboard Model and Manufacturer: Asus rampage extreme VI
      • Processor Model:  I9 7960x
      • Amount of RAM that you have installed:  32gb  4133mhz ddr 4 corsair
      • Numer of Storage devices and their capacity (SSDs and HDDs) on your machine: 2x 16x asus hyper card 8x intel 760p m.2  and dimm2 2x intel 760p m.2  total 10x intel 760 m.2
      • The Drives are used in a RAID (0, 1, 5, 10) configuration?:  1x raid 10  and   3x raid 1

       

       

      following mini dump is only show last 2 events.

       

      Vroc log is attached.

       

       

      error-iavroc.jpg

       

      version-vroc.jpg

        • 1. Re: Windows 2012 r2 crashes
          danone

          Sstem Report

           

           

          System Information

          OS name:  Microsoft Windows Server 2012 R2 Standard OS version:  6.3.9600 System name:  SERVER1 System manufacturer:  System manufacturer System model:  System Product Name

          Processor:  GenuineIntel Intel64 Family 6 Model 85 Stepping 4 2.801  GHz

          BIOS:  American Megatrends Inc., 1401

           

           

          Intel® Rapid Storage Technology enterprise Information User interface version:  5.3.0.1412

          Language:  English (United States)

          Intel controller:  VMD

          Number of NVMe ports:  10

          Intel controller:  SATA (AHCI)

          Number of SATA ports:  8

          RAID option ROM version:  5.3.0.1052

          Driver version:  5.3.0.1388

          VMD driver version:  5.3.0.1388

          ISDI version:  5.3.0.1412

           

           

          Storage System Information

          RAID Configuration

           

           

          Array Name:  NVMe_Array_0000

          Size:  488,396 MB

          Available space:  24,428 MB

          Number of volumes:  1

          Volume member:  1Raid10D

          Number of array disks:  2

          Array disk:  BTHH815608CK256B

          Array disk:  BTHH815609RC256B

           

           

          Array Name:  NVMe_Array_0001

          Size:  488,396 MB

          Available space:  24,428 MB

          Number of volumes:  1

          Volume member:  2Raid10D

          Number of array disks:  2

          Array disk:  BTHH75130X0M256B

          Array disk:  BTHH815609E4256B

           

           

          Array Name:  NVMe_Array_0002

          Size:  1,953,544 MB

          Available space:  97,694 MB

          Number of volumes:  1

          Volume member:  Raid10C

          Number of array disks:  4

          Array disk:  BTHH82050RTN512D

          Array disk:  BTHH82050V3H512D

          Array disk:  BTHH82050RUG512D

          Array disk:  BTHH82050UNW512D

           

           

          Array Name:  NVMe_Array_0003

          Size:  488,396 MB

          Available space:  24,428 MB

          Number of volumes:  1

          Volume member:  3Raid10D

          Number of array disks:  2

          Array disk:  BTHH815609YE256B

          Array disk:  BTHH815609PC256B

           

           

          Volume name:  1Raid10D

          Status:  Normal

          Type:  RAID 1

          Size:  231,983 MB

          System volume:  No

          Data stripe size:  N/A

          Initialized:  Yes

          Blocks with media errors:  0

          Physical sector size:  512 Bytes

          Logical sector size:  512 Bytes

           

           

          Volume name:  2Raid10D

          Status:  Normal

          Type:  RAID 1

          Size:  231,983 MB

          System volume:  No

          Data stripe size:  N/A

          Initialized:  Yes

          Blocks with media errors:  0

          Physical sector size:  512 Bytes

          Logical sector size:  512 Bytes

           

           

          Volume name:  Raid10C

          Status:  Normal

          Type:  RAID 10

          Size:  927,923 MB

          System volume:  Yes

          Data stripe size:  64 KB

          Initialized:  Yes

          Blocks with media errors:  0

          Physical sector size:  512 Bytes

          Logical sector size:  512 Bytes

           

           

          Volume name:  3Raid10D

          Status:  Normal

          Type:  RAID 1

          Size:  231,983 MB

          System volume:  No

          Data stripe size:  N/A

          Initialized:  Yes

          Blocks with media errors:  0

          Physical sector size:  512 Bytes

          Logical sector size:  512 Bytes

           

           

          Hardware Information

           

           

          Controller name:  Intel(R) VROC (Intel-SSD-only)

          Type:  VMD

          Mode:  RAID

          Number of volumes:  4

          Volume:  1Raid10D

          Volume:  2Raid10D

          Volume:  Raid10C

          Volume:  3Raid10D

          Number of spares:  0

          Number of available disks:  0

          Rebuild on Hot Insert:  Disabled

          Manufacturer:  8086

          Model number:  201D

          Product revision:  4

          Direct attached disk:  BTHH815608CK256B

          Direct attached disk:  BTHH815609RC256B

          Direct attached disk:  BTHH75130X0M256B

          Direct attached disk:  BTHH815609E4256B

          Direct attached disk:  BTHH82050RTN512D

          Direct attached disk:  BTHH82050V3H512D

          Direct attached disk:  BTHH82050RUG512D

          Direct attached disk:  BTHH82050UNW512D

          Direct attached disk:  BTHH815609YE256B

          Direct attached disk:  BTHH815609PC256B

           

           

          Controller name:  Intel(R) C600+/C220+ series chipset SATA AHCI Controller

          Type:  SATA

          Mode:  AHCI

          Number of volumes:  0

          Number of spares:  0

          Number of available disks:  6

          Rebuild on Hot Insert:  Disabled

          Manufacturer:  8086

          Model number:  A282

          Product revision:  0

          Direct attached disk:  BTLA8054085K256CGN Direct attached disk:  BTLA805200UM256CGN Direct attached disk:  BTLA8051062P256CGN Direct attached disk:  BTLA80530BVE256CGN Direct attached disk:  BTLA80510FPF256CGN Direct attached disk:  BTLA805201QW256CGN

           

           

          Disk on Controller 0, Port 0

          Status:  Normal

          Type:  NVMe SSD

          Location type:  Internal

          Usage:  Array disk

          Size:  238 GB

          System disk:  No

          Disk data cache:  Enabled

          Command queuing:  None

          Model:  INTEL SSDPEKKW256G8                    

          Serial number:  BTHH815608CK256B

          SCSI device ID:  0

          Firmware:  001C   

          Physical sector size:  512 Bytes

          Logical sector size:  512 Bytes

           

           

          Disk on Controller 0, Port 1

          Status:  Normal

          Type:  NVMe SSD

          Location type:  Internal

          Usage:  Array disk

          Size:  238 GB

          System disk:  No

          Disk data cache:  Enabled

          Command queuing:  None

          Model:  INTEL SSDPEKKW256G8                    

          Serial number:  BTHH815609RC256B

          SCSI device ID:  0

          Firmware:  001C   

          Physical sector size:  512 Bytes

          Logical sector size:  512 Bytes

           

           

          Disk on Controller 0, Port 2

          Status:  Normal

          Type:  NVMe SSD

          Location type:  Internal

          Usage:  Array disk

          Size:  238 GB

          System disk:  No

          Disk data cache:  Enabled

          Command queuing:  None

          Model:  INTEL SSDPEKKW256G8                    

          Serial number:  BTHH75130X0M256B

          SCSI device ID:  0

          Firmware:  001C   

          Physical sector size:  512 Bytes

          Logical sector size:  512 Bytes

           

           

          Disk on Controller 0, Port 3

          Status:  Normal

          Type:  NVMe SSD

          Location type:  Internal

          Usage:  Array disk

          Size:  238 GB

          System disk:  No

          Disk data cache:  Enabled

          Command queuing:  None

          Model:  INTEL SSDPEKKW256G8                    

          Serial number:  BTHH815609E4256B

          SCSI device ID:  0

          Firmware:  001C   

          Physical sector size:  512 Bytes

          Logical sector size:  512 Bytes

           

           

          Disk on Controller 1, Port 0

          Status:  Normal

          Type:  NVMe SSD

          Location type:  Internal

          Usage:  Array disk

          Size:  477 GB

          System disk:  No

          Disk data cache:  Enabled

          Command queuing:  None

          Model:  INTEL SSDPEKKW512G8                    

          Serial number:  BTHH82050RTN512D

          SCSI device ID:  0

          Firmware:  001C   

          Physical sector size:  512 Bytes

          Logical sector size:  512 Bytes

           

           

          Disk on Controller 1, Port 1

          Status:  Normal

          Type:  NVMe SSD

          Location type:  Internal

          Usage:  Array disk

          Size:  477 GB

          System disk:  No

          Disk data cache:  Enabled

          Command queuing:  None

          Model:  INTEL SSDPEKKW512G8                    

          Serial number:  BTHH82050V3H512D

          SCSI device ID:  0

          Firmware:  001C   

          Physical sector size:  512 Bytes

          Logical sector size:  512 Bytes

           

           

          Disk on Controller 1, Port 2

          Status:  Normal

          Type:  NVMe SSD

          Location type:  Internal

          Usage:  Array disk

          Size:  477 GB

          System disk:  No

          Disk data cache:  Enabled

          Command queuing:  None

          Model:  INTEL SSDPEKKW512G8                    

          Serial number:  BTHH82050RUG512D

          SCSI device ID:  0

          Firmware:  001C   

          Physical sector size:  512 Bytes

          Logical sector size:  512 Bytes

           

           

          Disk on Controller 1, Port 3

          Status:  Normal

          Type:  NVMe SSD

          Location type:  Internal

          Usage:  Array disk

          Size:  477 GB

          System disk:  No

          Disk data cache:  Enabled

          Command queuing:  None

          Model:  INTEL SSDPEKKW512G8                    

          Serial number:  BTHH82050UNW512D

          SCSI device ID:  0

          Firmware:  001C   

          Physical sector size:  512 Bytes

          Logical sector size:  512 Bytes

           

           

          Disk on Controller 2, Port 0

          Status:  Normal

          Type:  NVMe SSD

          Location type:  Internal

          Usage:  Array disk

          Size:  238 GB

          System disk:  No

          Disk data cache:  Enabled

          Command queuing:  None

          Model:  INTEL SSDPEKKW256G8                    

          Serial number:  BTHH815609YE256B

          SCSI device ID:  0

          Firmware:  001C   

          Physical sector size:  512 Bytes

          Logical sector size:  512 Bytes

           

           

          Disk on Controller 2, Port 1

          Status:  Normal

          Type:  NVMe SSD

          Location type:  Internal

          Usage:  Array disk

          Size:  238 GB

          System disk:  No

          Disk data cache:  Enabled

          Command queuing:  None

          Model:  INTEL SSDPEKKW256G8                    

          Serial number:  BTHH815609PC256B

          SCSI device ID:  0

          Firmware:  001C   

          Physical sector size:  512 Bytes

          Logical sector size:  512 Bytes

           

           

          Disk on Controller 3, Port 2

          Status:  Normal

          Type:  SATA SSD

          Location type:  Internal

          Size:  238 GB

          System disk:  No

          Disk data cache:  Enabled

          Command queuing:  NCQ

          Model:  INTEL SSDSC2KW256G8                    

          Serial number:  BTLA8054085K256CGN

          SCSI device ID:  2

          Firmware:   LHF002C

          Physical sector size:  512 Bytes

          Logical sector size:  512 Bytes

           

           

          Disk on Controller 3, Port 3

          Status:  Normal

          Type:  SATA SSD

          Location type:  Internal

          Size:  238 GB

          System disk:  No

          Disk data cache:  Enabled

          Command queuing:  NCQ

          Model:  INTEL SSDSC2KW256G8                    

          Serial number:  BTLA805200UM256CGN

          SCSI device ID:  3

          Firmware:   LHF002C

          Physical sector size:  512 Bytes

          Logical sector size:  512 Bytes

           

           

          Disk on Controller 3, Port 4

          Status:  Normal

          Type:  SATA SSD

          Location type:  Internal

          Size:  238 GB

          System disk:  No

          Disk data cache:  Enabled

          Command queuing:  NCQ

          Model:  INTEL SSDSC2KW256G8                    

          Serial number:  BTLA8051062P256CGN

          SCSI device ID:  4

          Firmware:   LHF002C

          Physical sector size:  512 Bytes

          Logical sector size:  512 Bytes

           

           

          Disk on Controller 3, Port 5

          Status:  Normal

          Type:  SATA SSD

          Location type:  Internal

          Size:  238 GB

          System disk:  No

          Disk data cache:  Enabled

          Command queuing:  NCQ

          Model:  INTEL SSDSC2KW256G8                    

          Serial number:  BTLA80530BVE256CGN

          SCSI device ID:  5

          Firmware:   LHF002C

          Physical sector size:  512 Bytes

          Logical sector size:  512 Bytes

           

           

          Disk on Controller 3, Port 6

          Status:  Normal

          Type:  SATA SSD

          Location type:  Internal

          Size:  238 GB

          System disk:  No

          Disk data cache:  Enabled

          Command queuing:  NCQ

          Model:  INTEL SSDSC2KW256G8                    

          Serial number:  BTLA80510FPF256CGN

          SCSI device ID:  6

          Firmware:   LHF002C

          Physical sector size:  512 Bytes

          Logical sector size:  512 Bytes

           

           

          Disk on Controller 3, Port 7

          Status:  Normal

          Type:  SATA SSD

          Location type:  Internal

          Size:  238 GB

          System disk:  No

          Disk data cache:  Enabled

          Command queuing:  NCQ

          Model:  INTEL SSDSC2KW256G8                    

          Serial number:  BTLA805201QW256CGN

          SCSI device ID:  7

          Firmware:   LHF002C

          Physical sector size:  512 Bytes

          Logical sector size:  512 Bytes

           

           

          Empty port

          Port:  0

          Controller SATA (AHCI)

          Port location:  Internal

           

           

          Empty port

          Port:  1

          Controller SATA (AHCI)

          Port location:  Internal

          • 2. Re: Windows 2012 r2 crashes
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hello Danone.
             
            Thank you for contacting Intel Technical Support.
             
            Based on the configuration you shared with us we found the following information:
             

            • Motherboard Model and Manufacturer: Asus rampage extreme VI is a Gaming motherboard it was not designed to be used as a server board.
            • The Asus rampage extreme VI was designed to work with Windows® 10 64-bit and has some drivers available for other older operating systems (OS) none of them are a server distribution.
            • The Intel® SSD 760p Series was not tested or validated to work with your Asus rampage extreme VI motherboard (based on the Intel® Product Compatibility Tool).
            • The Intel® SSD 760p Series was not designed to be used on a datacenter environment and that will void the SSD warranty.
            • The Asus Hyper M.2 X16 Card is not supported tested or validated by Intel® to be used with our M.2 devices.
             
            This being said your current configuration is not supported by Intel® and it is expected to experience errors.
             
            The 0x000000d1 DRIVER_IRQL_NOT_LESS_OR_EQUAL  iaVroc.sys error as you mentioned is related to the specific OS you have on your system and Microsoft is currently working on a solution and Intel® does not have a specific solution for it.
             
            Our only recommendation is to wait for an update on this thread:
             
            https://support.microsoft.com/en-us/help/2916984/stop-error-0x000000d1-and-windows-server-2012-runs-a-bugcheck-when-you
             
            We hope you find this information useful.
             
            Thank you for your patience and understanding.
             
            Best regards,
             
            Josh B.
            Intel Customer Support
            • 3. Re: Windows 2012 r2 crashes
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello Danone.

              Thank you for having contacted Intel Technical Support.   
               
              We have not heard from you since our last communication and we would like to know if you need further assistance or if we can close this case?
               
              Important note: Should further assistance or clarification be required, we will greatly appreciate if you reply to this post instead of writing a new one unless your inquiry is completely unrelated. This way we will prevent generating a duplicate post and we will not lose the train of thought.
               
              We will be looking forward to your reply.

              Best regards,

              Josh B.
              Intel Customer Support.
               

              • 4. Re: Windows 2012 r2 crashes
                danone

                Hi Josh,

                 

                I solved issue by enabling disk cache in intel rapid storage software. it has been 1 month and 1 week I don't have any crashes and no problem so far.

                 

                Thanks

                • 5. Re: Windows 2012 r2 crashes
                  danone

                  Hi again  I experience blue screen today although enabling help the issue but still receiving blue screen I will keep this topic updated once I see improvement.