11 Replies Latest reply on Dec 7, 2018 10:33 AM by igor.tsinovoy@sciex.com Branched to a new discussion.

    Intel X550-T2 on vmware ESXi 6.5U2

    Macca54

      Hi,

       

      I have installed an Intel X550-T2 card into a newly built esxi 6.5u2 server with the latest drivers, the host can detect the hardware but it doesn't show up in the vmware console. All the hardware is listed on the compatibility list, what could be the problem?

        • 1. Re: Intel X550-T2 on vmware ESXi 6.5U2
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Macca54,

          Thank you for posting in Intel Wired Ethernet Communities.  Please indicate whether this is an Intel retail adapter or an OEM adapter.  Are you are able to see the adapter listed in physical adapters, or when you issue the command esxcli network nic list? Would you be able to include screenshots or outputs of this for further diagnosis?  Please let us know if you have any questions.

          Best regards,
          Daniel D
          Intel Customer Support
          Agent under contract to Intel

          • 2. Re: Intel X550-T2 on vmware ESXi 6.5U2
            Macca54

            Hi Daniel,

             

            This is an Intel retail adapter, when running the command "esxcli network nic list" only the 4 on board nics are displayed

            capture1.JPG

            If I list all the pci Ethernet adapters it can detect the hardware

            Capture2.JPG

             

            the latest updates for esxi and the driver are installed

            Capture3.JPG

             

            During the boot process the host is able to read the nic,

             

            VMkernel.log :
            2018-07-26T08:06:37.134Z cpu17:65982)Activating Jumpstart plugin vmklinux.
            2018-07-26T08:06:37.134Z cpu17:65982)Jumpstart plugin vmklinux activated.
            2018-07-26T08:06:37.134Z cpu17:65982)Activating Jumpstart plugin vmkdevmgr.
            2018-07-26T08:06:37.268Z cpu9:66019)PCI: 1254: 0000:07:00.0 named 'vmhba2' (was '')
            2018-07-26T08:06:37.269Z cpu9:66019)PCI: 1254: 0000:04:00.0 named 'vmnic4' (was '')
            2018-07-26T08:06:37.269Z cpu9:66019)PCI: 1254: 0000:0a:00.0 named 'vmhba3' (was '')
            2018-07-26T08:06:37.270Z cpu9:66019)PCI: 1254: 0000:04:00.1 named 'vmnic5' (was '')
            2018-07-26T08:06:37.270Z cpu9:66019)PCI: 1254: 0000:03:00.3 named 'vmnic3' (was '')
            2018-07-26T08:06:37.271Z cpu9:66019)PCI: 1254: 0000:03:00.2 named 'vmnic2' (was '')
            2018-07-26T08:06:37.272Z cpu9:66019)PCI: 1254: 0000:02:00.0 named 'vmhba0' (was '')
            2018-07-26T08:06:37.272Z cpu9:66019)PCI: 1254: 0000:00:1f.2 named 'vmhba1' (was '')
            2018-07-26T08:06:37.273Z cpu9:66019)PCI: 1254: 0000:03:00.1 named 'vmnic1' (was '')
            2018-07-26T08:06:37.273Z cpu9:66019)PCI: 1254: 0000:03:00.0 named 'vmnic0' (was '')
            2018-07-26T08:06:37.331Z cpu20:66020)Loading module vmkusb ...
            2018-07-26T08:06:37.333Z cpu20:66020)Elf: 2043: module vmkusb has license VMware
            2018-07-26T08:06:37.347Z cpu20:66020)Device: 191: Registered driver 'vmkusb' from 16

            but the nic is not being presented to the host after it has started.

             

            I have tested this with a second Intel network card on a second identical host (HP ProLiant DL380 G8) and have the exact same issue.

             

             

            VMware technical support have suggested updating the firmware for the card but I have not been able to find any on the intel website, is there any new firmware available?

             

             

            Regards

            • 3. Re: Intel X550-T2 on vmware ESXi 6.5U2
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello Macca54,

              We are looking into the availability of firmware for the X550 adapter.  Will update you as soon as possible.  Thank you for your patience.

              Best regards,
              Daniel D
              Intel Customer Support
              Agent under contract to Intel

              • 4. Re: Intel X550-T2 on vmware ESXi 6.5U2
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello Macca54,

                Could you please provide an ethtool -i <device name> output, so we can verify the current firmware version and etrack-ID.  Will find the correct firmware based on the output.

                Best regards,
                Daniel D
                Intel Customer Support
                Agent under contract to Intel

                • 5. Re: Intel X550-T2 on vmware ESXi 6.5U2
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello Macca54,

                  Please let us know if you still need assistance with this issue.  If you have any questions please do not hesitate to ask.

                  Best regards,
                  Daniel D
                  Intel Customer Support
                  Agent under contract to Intel

                  • 6. Re: Intel X550-T2 on vmware ESXi 6.5U2
                    Macca54

                    Hi Daniel

                     

                    Since the vmnic doesn't load I am unable to display the current firmware version, are you still able to provide me with the latest firmware?

                    • 7. Re: Intel X550-T2 on vmware ESXi 6.5U2
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hello Macca54,

                      Please find the firmware version 1.93 for the X550 is included in the NVM update Utility for Intel Ethernet Adapter 710 Series.  We recommend checking with VMware again to determine if this is the required firmware version.  The X550 version 1.93 firmware is only for use in the retail version of the adapter.  Please verify this is a retail adapter, and this is the firmware version VMware recommends before proceeding.  Please do not hesitate to contact us with any questions.

                      Best regards,
                      Daniel D
                      Intel Customer Support
                      Agent under contract to Intel
                       

                      • 8. Re: Intel X550-T2 on vmware ESXi 6.5U2
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                                    

                          

                        Hello Macca54,
                          
                           Please let us know if VMware was able to confirm the firmware update.  Have you been able to update the firmware using the download from the link?  Please let us know if the firmware successfully updated or if this is not the necessary firmware.  Please do not hesitate to ask any questions.
                          
                           Best regards,
                           Daniel D

                          

                        • 9. Re: Intel X550-T2 on vmware ESXi 6.5U2
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Hello Macca54,

                          If you have any questions please do not hesitate to ask.

                          Best regards,
                          Daniel D

                          • 10. Re: Intel X550-T2 on vmware ESXi 6.5U2
                            igor.tsinovoy@sciex.com

                            I have  the same  problem.

                            I've tried to update firmware,  but nvmupdate64e does  not detect any nics.

                            drivers from VMware do not work.

                             

                            Any suggestions?

                             

                            thanks

                            Igor

                            • 11. Re: Intel X550-T2 on vmware ESXi 6.5U2
                              igor.tsinovoy@sciex.com

                              here is   the solution to my problem

                               

                              https://my.vmware.com/group/vmware/details?downloadGroup=DT-ESX60-INTEL-NIC-IXGBE-453&productId=491

                               

                              make sure  you install not  from .vib,  but from offline .zip

                               

                              regards

                               

                              igor